01Who we are
ERMA SWAP (“we”, “us”) publishes indicative currency exchange rates for Libyan cities and a converter based on those rates. That is the whole product.
The app does not hold, send, exchange or receive money. It is not a bank, exchange house, wallet or transfer service.
Contact for anything in this policy: supportteam@ermaswap.ly
02Information we collect
Account details. When you sign up we collect your name, email address and a password. Passwords are stored only as a secure hash by our authentication provider — we cannot read them.
Subscription details. We keep your plan (trial, city plan or full plan), the city you chose, and your paid-until or renewal date so the app knows which rates to unlock.
Payment status. Payments are handled by MyPay (in Libya) or Stripe (international cards). They send us confirmation that a payment succeeded. We never receive or store your full card number or bank credentials.
Approximate country. To show prices in the right currency (LYD or EUR), the app looks up the country of your IP address. We use the country code only; we do not collect precise location.
Server logs. Like any online service, our servers record technical data such as IP address, app version, request time and errors. We use these to keep the service running and secure.
03Stored only on your device
The app saves some data locally on your phone, and it never leaves the device:
- The last exchange rates loaded, so the board opens offline
- Recent rate trends used to show changes
- Your language and light/dark theme choice
Deleting the app removes this data.
04Device permissions
Photos (save only). If you tap “Save”, the app asks permission to add the rates image to your photo library. It does not read, browse or upload your photos.
Sound. The app may play a short chime when a rate updates. It does not use the microphone.
The app does not access your contacts, camera, microphone or precise location.
05How we use information
- To create and secure your account and sign you in
- To verify your trial or subscription and unlock the right rates
- To send account emails, such as sign-up codes
- To answer support requests
- To keep the service reliable, prevent abuse and fix errors
We do not use your information for advertising, and we do not build profiles about you.
07No ads, no tracking
The app contains no advertising SDKs and does not track you across other companies’ apps or websites. We do not use an advertising identifier.
This website sets no cookies. It uses your browser’s local storage only to remember your theme and language choice.
08How long we keep it
We keep account and subscription details while your account is open. When you ask us to delete your account, we delete it and its data within 30 days, except records we must keep by law (for example, payment records).
Server logs are kept for a limited period and then deleted.
09Your rights and choices
You can ask to access, correct or delete your personal data, or ask a question about how it is used. Email supportteam@ermaswap.ly from the address on your account.
You can stop all collection at any time by signing out and deleting the app.
10Security
All data sent between the app and our servers is encrypted in transit (HTTPS/TLS). Access to our systems is limited to people who need it. No method is perfectly secure, but we work to protect your information.
11International processing
Our service providers may process data on servers outside Libya. By using ERMA SWAP you understand that your information may be transferred to and stored in those locations.
12Children
ERMA SWAP is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us data, contact us and we will delete it.
13Changes to this policy
We may update this policy. When we do, we will change the date at the top of this page, and for significant changes we will notify you in the app or by email.